Discussions

[RokuDanny-R]

@4irisheyes

Thanks for the post.

Can you please clarify the issue you are experiencing? What Roku model device are you using? How are you powering the Roku device?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[TheWeaverGang]

@RokuDanny-R 

I have the same issue, the tv will randomly freeze and reboot. I have tried ALL of the suggested “fixes” multiple times, but it seems to just get worse and happen more frequently. It also doesn’t just happen with. It has on live tv, with the channel guide, on Netflix, Disney+, prime, etc…

Element model: E4FAB65R

Serial number: X00000K3G2MH

Device ID: S0APC173G2MH

Software version: 11.5.0 • build 4235-D4

tracker ID: MH-463-648

[victor_pv]

I had the main board on my element TV replaced a few days ago under warranty, and so far the TV has not crashed again.

I noticed the interface is slightly different now, now sure if that's due to a software update on the new board, or the hardware has been upgraded.  Either way is slightly different that how it was before, and so far the TV seems to run fine.