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Jyuma
Level 7

Right side of the screen goes dim

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I've owned my 65" TCL Roku TV for 5 years.  A few months ago I noticed the right side of the screen was a little darker than the left but still very watchable.  Fast forward to today and the entire right side of the screen is almost too dark to see.  I've done all the things people suggest but nothing has fixed it.  Here's the rub... when the TV first comes on the TCL Roku splash screen is fine... full brightness all around.  It isn't until the Home screen displays that the right side goes dim.  Also... on occasion the problem changes from right side dim, to middle dim, and even at times left side dim... and then on rare occasions the problem goes away entirely and the full screen has normal brightness.  

Don't let the occasional variations mislead you though... 98% of the time the right of the screen is too dark to see. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Right side of the screen goes dim

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@Jyuma 

Thanks for the post.

This sounds like a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 20

Re: Right side of the screen goes dim

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The side that goes dark do you have speaker or some magnet field close to the tv? Sounds your tv has to be degaussed?

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: Right side of the screen goes dim

Jump to solution

@Jyuma 

Thanks for the post.

This sounds like a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Jyuma
Level 7

Re: Right side of the screen goes dim

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 It's a flat screen LCD... besides, there are no magnets anywhere near.  And lets not forget that the Splash screen displays fine with full brightness until the Home Screen comes up.  That's when the right side goes dim.  

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Jyuma
Level 7

Re: Right side of the screen goes dim

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A hardware issue that doesn't effect the splash screen and sometimes goes away?  That doesn't sound plausible, although I suppose anything is possible.

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JADavis
Level 7

Re: Right side of the screen goes dim

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Hi. I have the same problem, same side of the screen.  I contacted TCL through their chat and we spent at least a half hour trying to troubleshoot and fix the issue, with no success.  They were supposed to send me an email so I could send over a picture of the TV screen and I never got one, so I'm here to see if anyone has any clue as to how to fix this.  

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