Discussions

[rbrown5580]

I can't sign in to Spotify channel on new Hisense 58" 4k Roku tv. No problem on my computer and cell phone. Sign in screen recognizes me but nothing happens when I press sign in. 

[RokuLianna]

Hi @rbrown5580
Welcome to the Roku Community!

Does the issue only occur on Spotify or across other channels installed on your Roku device?

Have you tried removing the affected channel Spotify and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

[rbrown5580]

no luck, but tanks for the reply

[RokuMary-F]

Hi @rbrown5580,

Thanks for following up.

In that case, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spotify support here

Let us know how it goes!


Best regards,
Mary