Discussions

[ShaneBender]

Roku customer service is tge worst. They act like they are trying to help but, never follow up like that say they will. I've been dealing almost 2 months with there bs

[RokuJanadeeK]

Hi @ShaneBender,

Welcome to the Roku Community!

We apologize for this experience. This is not what we aim for. We're happy to look into this concern.

Could you tell us the following details?

• What Roku device is affected? (Go to Settings > System > About.)
• When did you start having this issue?
• Have you tried checking manually for software updates?
• Are there any external devices attached to your TV besides the Roku device?
• What troubleshooting steps have you taken so far?

Please keep us informed so we can continue assisting.

All the best,
Janadee