Discussions

[Tecmo_SB_Guy]

It's still having problems on some YouTube live streams.

Like when I fast forward a live stream it kicks me out of the app or worse when I try to even enter the live stream it straight kicks me out of the app.

But I guess it's a little better overall.

[RokuJechealR]

Greetings from the Roku Community, @Tecmo_SB_Guy!

We understand that you are experiencing issues with streaming on the YouTube Live channel, and we want to help resolve this.

To investigate the matter further, please provide us with the following information:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to your response and to receiving your device details.

All the best,
Chel

[Tecmo_SB_Guy]

Roku Device Model is 4200X - Roku 3

OS Version is 14.0 build 4.12221-04

Is the Serial Number and Device ID safe to display publicly here in the forum?  Can I just private message you that information instead?

Tracker ID, I'll get back to you when I encounter the problem again.

Channel build version of YouTube app is 2.20 build 110005162

[RokuJechealR]

Hi @Tecmo_SB_Guy,

Thanks for providing the information we requested, and we're sorry for the inconvenience.

Suppose you are afraid to post information about your Roku device. Yes, you can send it to us through Private Message.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

In the meantime, your patience and understanding are highly appreciated.

All the best,
Chel

[Tecmo_SB_Guy]

Okay it happened again.

I got the Tracker ID for the problem.  

It's 78-440-368

[RokuJechealR]

Thanks for keeping us in the loop, @Tecmo_SB_Guy!

Please be aware that we have already received the additional details of your device via DM and responded.

We recommend checking your Community inbox and will continue to assist you.

All the best,
Chel