Discussions

[absheng947]

Hi Roku community,

My TV suddenly started rebooting on its own. It gets stuck on the “Hisense Roku TV” screen, then goes black, and the cycle repeats.

I’ve tried using the reset button and unplugging the power, but neither worked.

I tried checking for a firmware update on Hisense’s website, but my TV’s serial number doesn’t appear in their database.

Any help would be greatly appreciated!

[RokuJohnB · Accepted solution]

Hi @absheng947,

Greetings from the Roku Community!

We would then advise that you contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

Regards,
The Roku Community Team