Discussions

[vbaker]

It's Roku's problem.

[Phil671]

I am having the same issue

[Jrdoa]

Oddly enough, I reached out to Xfinity last night and they said there was a huge issue on their end on the app.  They said they would text when fixed.  Got the text around midnight, but didn't check the tv until this morning.  Still no Xfinity.  Not sure whose at fault, but this happened shortly after my device updated it's software.

[JimmyD73]

I use Xfinity boxes but control two TVs with the Xfinity remotes. Neither work now and so far no codes work manually either

[RokuERey]

Greetings, Community users!

We're sorry for the inconvenience, and we appreciate your flagging us about this. We'll need your help by providing us with the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing

We'll be anticipating it.

Thanks,

Rey