Wireless sound bar stopped working

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Hello, I have a one month old Roku Pro series TV, Roku wireless sound bar and a pair of Roku wireless speakers, all purchased new. Everything has been working fine for a month. Today I watched a show and everything was working fine, I turned off the unit and when I came back several hours later to watch something the wireless sound bar was unable to be discovered and would not pair. I followed all of Rokus recommendations to repair to no avail. I called and spoke with a Roku customer service agent, she eventually forwarded me to a product specialist. I still can not pair my wireless sound bar back to the television. Any suggestions? Thank you!

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Wireless sound bar stopped working

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Welcome, @Goofyiscute!

Thanks for flagging this issue. Can you please try this quick fix below?

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

In the meantime, try checking this article for additional support on how to resolve audio playback issues on your Roku TV Wireless Soundbar.

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Wireless sound bar stopped working

Jump to solution

Welcome, @Goofyiscute!

Thanks for flagging this issue. Can you please try this quick fix below?

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

In the meantime, try checking this article for additional support on how to resolve audio playback issues on your Roku TV Wireless Soundbar.

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
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