Discussions

[Goofyiscute]

Hello, I have a one month old Roku Pro series TV, Roku wireless sound bar and a pair of Roku wireless speakers, all purchased new. Everything has been working fine for a month. Today I watched a show and everything was working fine, I turned off the unit and when I came back several hours later to watch something the wireless sound bar was unable to be discovered and would not pair. I followed all of Rokus recommendations to repair to no avail. I called and spoke with a Roku customer service agent, she eventually forwarded me to a product specialist. I still can not pair my wireless sound bar back to the television. Any suggestions? Thank you!

[RokuEmmanuel-D]

Hello, @Goofyiscute.

Welcome, and we're glad to have you here in the Roku Community!

Thanks for flagging this issue, and we apologize for any inconvenience it may have caused you. No worries; we'll do our best to help. 

To take a closer look at this, please provide additional details about the problem such as...

• When exactly did you notice this issue first happened? 
• What troubleshooting steps you have taken in an attempt to resolve the issue?
• Have you observed any recent updates before the issue took place? If so, kindly provide the latest software version of your Roku TV. It can be found in Settings > System > About. 

In the meantime, try checking this article for additional support on how to resolve audio playback issues on your Roku TV Wireless Soundbar.

Please let us know what you find out. 

Thanks,
Emman