Discussions

[RokuERey]

@WaterDR,

We're sorry for the late response about this. We appreciate this information and in addition, could you also share with us the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information available, we'll be able to flag the appropriate Roku team about this.

Regards,

Rey

[WaterDR]

I bought a new stream bar and returned the previous one.  The new one is doing the same thing over and over and over and over again.

these speakers are HORRID!!!!!  So frustrating.  Zero help from Roku.

[WaterDR]

if not fixed tomorrow I am reporting to BBB.  And will leave very unfavorable reviews.  

[RokuERey]

@WaterDR,

We're sorry for the inconvenience about this. We're requesting additional information to make a report to the appropriate Roku team.

Please help us with this so that we can further assist you.

Thanks,

Rey