Discussions

[RokuDanny-R]

@shelbybaun 

Thanks for the inquiry.

For more information about how to send a private message (PM), visit our Community post here: Welcome to the Community

Thanks,
Danny

[murdstone]

This link worked for me - good luck.

https://support.roku.com/article/208755668

[RayDeAna]

Onn. TV (2)

Just purchased and not are showing MAC address as 0. No other problems with other WiFi connections. 

100021258
X0010048CUYN
S04DL078CUYN
9.4.0 BUILD 4190-CE

[RedDanic]

Hello, Can I get on the downgrade list please.

Roku TV 711X

TCL 55S401

SN YN00N298785

Current build is 9.4 build 4190-30

I have tried every method of resetting the TV in this thread, as well as an attempt to manually update the tv using a USB but I recieved a message saying the TV already had the latest version and that downgrading wasn't an option?

Thank you

[murdstone]

Folks - try this - it worked for me - https://support.roku.com/article/208755668

[RokuDanny-R]

@RedDanic 

Thanks for the post and information.

Did you just set up your Roku TV or have you been previously using the TV and now its showing a MAC address of zeros?

Just to be clear, did is the issue you are experiencing happen after you updated your Roku TV?

With more information we will be able to assist you further.

Thanks,
Danny

[Pwalker91]

I'm having the same issue! It stopped working randomly it's been working previously. 

Roku Tv: 8220X

Model: 32H4030

Serial Number: YKOOU3294179

Software Version: 9.4 build 4190-90

Device ID: QXM01U294179

[detchey]

I have had my tv for some time now. It is showing MAC address as all zeros! I called and waited on hold for a half an hour only to be told she couldn’t help me and gave me another number to call. You call that number and it doesn’t work due to the pandemic. So I send an email. They message me back and ask me to provide them with the tv about info. I send them a picture of it. And have not heard anything back! Terrible customer service and no help to fix an issue that they created with a ridiculous upgrade!!!! 

[RokuDanny-R]

@detchey 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.

Thanks,
Danny

[Skynet]

I’m having same issue with my hisense roku tv. How can engineering mess up with embedded MAC address in hardware unless if roku using some software to create MAC addresses. Should I return the tv and get google tv