Discussions

[emily_g-65]

Roku TV brand and model: onn; Roku tv: 8515X; onn.model 100005842; 
-serial number: YK00VX335888
-device ID: 0T596V3358888
-software OS/version: 10.0.0 build 4214-AN

The issue arose about 4 days ago. 
I have factory reset the TV, I network reset, I did onn troubleshooting, and restarted my router. Nothing worked. Please help!

[RokuKariza-D]

Hi @emily_g-65

Thanks for reaching out here in the Community!

If your MAC address on your Onn Roku TV is all zeros, I'd recommend following my suggestion in my previous post.

You can contact ONN Support here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.

We appreciate your understanding.

All the best,
Kariza

[dayla306]

My tv has the same. The zeros for wireless MAC address and it cannot find new wireless network. This just happened 1/15/22.

here’s my info

Sanyo model: FW65R70F

serial: X000005JGC5P

device ID: S05CJ00JGC5P

software version: 10.5.0 build 4210-A3

[RokuKariza-D]

Hello @dayla306

Thanks for the post.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

[dayla306]

I did call Sanyo help support and they directed me to a tv repair shop!!

[TCLUser]

Just had this happen to me, I have a TCL RokuTV and they have an option in the advanced settings to reset the network to default settings.  After doing this and reentering my wireless network information everything reconnected.  
Roku support should pay me.

[dayla306 · Accepted solution]

Thank but now it’s working.  Here’s what I did.  Unplugged  the TV from the power cord strip for and hour. After an hour I plugged it back up and it went right back to normal.  Of course I had to enter in my wifi passwords but I’m good to go now.  Go figure.  Unless someone in the universe seen my post and reset it.

[Tyrone56]

Roku TV brand and model: TCL 55S21
-serial number: 2107NTM001389A04310 on tv X00000S1A1LL
-device ID: S0DW7171A1LL
-software OS/version: 10.50.0 build 4210-93
Called customer service and they tried hard reset still no MAC address, unplugged for hour no good, unplugged hit power button 30 times waited 30 seconds still MAC is zeros

[Twindaddy]

This happened to my daughters TV as well, though not after any update. One day it just stopped connecting and showing the MAC of all 0's. 

Ultimately I opened it up, found the wireless card and bought a replacement for $6 on e-bay: https://www.ebay.com/itm/254670908376

Two minutes of effort to swap out and get back to normal operation. 

[whitneynallen]

Hi, my TCL Roku TV has always had issues connecting to the internet and it has only ever successfully connected once and the MAC address is all 0s. 

-Roku TV brand and model: TCL model 48FS3750
-serial number: 2N009F948171
-device ID: 5P64A9948171
-software OS/version: version 7.1.0, build 4055-08
(these can all be found in Settings > System > About)
-when did you start seeing this issue: for several years
-what troubleshooting steps have you already taken to try to resolve the issue: everything I’ve seen on the internet