Discussions

[Amberdaugherty]

When I try to turn on my tv the screen is stuck on blue and you can't see anything. But when you click on an app on the remote it is still playing and you can hear the sound. How do I get the visual part to work? 

[HDMIGuy]

@Amberdaugherty Is this a Roku TV or a Roku device connected with HDMI to a TV?  In either case I would unplug the Roku TV or Roku device.  Let it set for 30 seconds and power it back up.  If it is a Roku device connected to a TV also unplug the TV for 30 seconds.  

[Amberdaugherty]

It's a Hisense roku tv. I tried unplugging it and pressing the reset button on the back twice, and it's still not working.

[Poeticdreamer]

Was just wondering, did you fix it because mine is doing the same? I've tried unplugging and resetting also it's still not working

[RokuERey]

Hi @Poeticdreamer,

We appreciate you getting in touch and making your first post here in the Roku Community.

What is going on here is intriguing, and we would like to learn more about it. Would you be able to tell us which Roku device you are now using? Is this a Roku-enabled television (made by Hisense, TCL, or RCA, for example)? Or is this a Roku device that's been hooked up to the television?

Let us know more about this so that we'll be able to provide you with the appropriate next step.

Best regards,

Rey