Hi,
I have a 24" Westinghouse Roku TV that after a software update about a month ago would go into a continue boot sequence and would never allow you to get to a menu to run any apps or use the TV.
I used the factory reset button to reset the TV according to directions I found on the Roku site. After that the following happened:
1. TV Displayed a Roku icon for a few seconds.
2. TV shows recovery mode where you connect it to a network. This was successful.
3. TV shows recovery mode, downloads an update and completes.
4. TV displays restarting.
5. TV displays the Roku icon
6. Goes back to step 3.
The TV will repeat steps 3 through 6 for hours on end. It never stops, you can never use the TV. I have used the reset button multiple times and the outcome is always the same. I have also tried to download and update the TV via USB and the outcome is the same. At this point this six month old TV is a brick.
Please provide a fix or an RMA, I wish to return the TV. And to think, I just recently purchased a 55" Roku TV and I'm not optimistic about it.
I'd like to add the TV details:
Serial number: X02000GL16LK
Device ID: S0RKJ3DL16LK
Roku TV: HE01X
Westinghouse Model: WR24HX2210
Welcome to the Roku Community, @Ewenjames!
We understand you are having trouble with your TCL Roku TV, and we truly appreciate your efforts to troubleshoot the issue. No worries; we'd be more than happy to look into this further.
We want to clarify the issue you are currently experiencing. Could you send us a photo of what’s on your screen? This will help us determine if your Roku TV is stuck in recovery mode or on the getting started screen.
We look forward to hearing your response.
Thanks,
Chel
Hi @Jecy,
Thanks for keeping us posted, and welcome to the Roku Community!
We understand you have a problem with your Roku TV since it was stuck in recovery mode. We're happy to help. Please try the steps that @RokuArjiemar provided above.
Please keep us posted on what you find out.
Kind regards,
John
Hi @Jim97123,
Thank you for posting here in the Roku Community!
We would like to gather more information and investigate your concern about Roku TV more thoroughly. Can you please provide the following information below?
For more information, you may check out this support article here.
We'll wait for your response.
Thanks,
John
never buying or getting a roku tv again. this issue has gone on for 5 **bleep** days now, and not a single fix. i’m done. i threw that thing away and will never buy a roku tv again. what a waste. pure garbage.
My onn.Roku Tv 24inch. It is stuck on recovery Mode. I am at the part where it's asking for me to select language I have done it more often