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RonEarp
Newbie

Westinghouse Roku 24" Continuous Reboot Loop

Hi,

I have a 24" Westinghouse Roku TV that after a software update about a month ago would go into a continue boot sequence and would never allow you to get to a menu to run any apps or use the TV.

I used the factory reset button to reset the TV according to directions I found on the Roku site. After that the following happened:

1. TV Displayed a Roku icon for a few seconds.

2. TV shows recovery mode where you connect it to a network. This was successful.

3. TV shows recovery mode, downloads an update and completes.

4. TV displays restarting.

5. TV displays the Roku icon

6. Goes back to step 3.

The TV will repeat steps 3 through 6 for hours on end. It never stops, you can never use the TV. I have used the reset button multiple times and the outcome is always the same. I have also tried to download and update the TV via USB and the outcome is the same. At this point this six month old TV is a brick.

Please provide a fix or an RMA, I wish to return the TV. And to think, I just recently purchased a 55" Roku TV and I'm not optimistic about it.

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RonEarp
Newbie

Re: Westinghouse Roku 24" Continuous Reboot Loop

I'd like to add the TV details:

 

Serial number: X02000GL16LK

Device ID: S0RKJ3DL16LK

Roku TV: HE01X

Westinghouse Model: WR24HX2210

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