Discussions

[chaszzz]

The Roku Channel Vivaldi Channel is a very good experience of classical music, except that the listing on the channel guide is invariably wrong. It will identify a symphonic piece as being string quartet, and vice versa, and a thousand other ridiculous mistakes. If one presses OK to list the piece details below the image of the performers, it is the same mess. Once a week or so it gets it right, like a stopped clock. IF I happen to stop whatever I'm doing and run to the screen when a new piece happens to come on, there is a slight chance that the correct details will be shown in the image as the piece begins. But not always, or not correctly sometimes, and the /orchestra/performers/conductor are sometimes not identified. How can a serious company like Roku allow this ridiculous, humiliating situation to keep continuing?  Also I posted this problem last week somewhere on this community board but it is gone, cannot be found with a Search. What a farce, except that the music choices and performances are superb!

[RokuDanny-R]

@chaszzz

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue

With more detailed information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Bbhack]

Still inaccurate. Great performances. Too bad the performers and composers have to be anonymous the general population.

[chaszzz]

I replied but could not see my reply, so am replying again. I wrote  an email to the parent co of the Vivaldi Channel in Paris, and got it fixed in January. I've now written again. Fingers crossed.

Charles

[chaszzz]

I think it happens when we put our clocks back and forth in the US twice a year. But not sure. 

[Vaughn63]

It’s almost a year since the original post; and the issue still persists.  Very annoying.  

[pqr1951]

Today it is December 11, 2022. The listing is totally inaccurate. The listing said RAVEL: Le Tombeau de Couperin ,conducted by Rattle. Another guy conducted the selection. It was an episodic piece by either Ravel or Debussy, possibly Resphigi. There was a female vocalist, a brunette mezzo soprano. I think she sang in French. The conductor had thinning dark hair. WHAT WAS THE SELECTION? Can you all at least provide a list of selections or an accurate schedule?

[Anne2]

It is very annoying a disaplointing to realize that Roku has no interest whatsoever in the listener', needs when tuning into the Vivaldi channel. 

[NAK01]

 @Anne2, I am in Brazil  (2024) watching Vivaldi TV in a LG television and having the sane issue.  Now it is playing Tchaikovski but in the guide says Mozart by John Eliot Gardiner. It is been a long time inaccurate. The station is great, but this should be fixed. 

[chaszzz]

My name is Charles. I got the Vivaldi Channel listings fixed in the United States a few years ago. They are still working here. I did so by writing to someone named Wilfred Texier at the parent company of Vivaldi, Mezzo, which us in Paris, France. I don't know if they still own the channel, or if M. Texier still works there. Here is his email address as it was then: wtexier@mezzo.fr  Once I wrote him, he got it fixed.

Also you may be interested in a peice of free software I downloaded to my phone called Soundhound, which can identify a piece of music when you play it in the room. It's on the iPhone App Store, and probably on Google Play also, or other app stores if there are any. It actually matches a piece from the classical or pop repertory to a record album and will tell you the name of the piece. It shows some basic listings from the album. SO, if there's more than one composer on the album, it MAY be a problem identifying WHICH composer wrote it. But 8  or 9 times out of 10, you can get the composer's name or figure it out more or less easily.  

Good luck.