Discussions

[chaszzz]

The Roku Channel Vivaldi Channel is a very good experience of classical music, except that the listing on the channel guide is invariably wrong. It will identify a symphonic piece as being string quartet, and vice versa, and a thousand other ridiculous mistakes. If one presses OK to list the piece details below the image of the performers, it is the same mess. Once a week or so it gets it right, like a stopped clock. IF I happen to stop whatever I'm doing and run to the screen when a new piece happens to come on, there is a slight chance that the correct details will be shown in the image as the piece begins. But not always, or not correctly sometimes, and the /orchestra/performers/conductor are sometimes not identified. How can a serious company like Roku allow this ridiculous, humiliating situation to keep continuing?  Also I posted this problem last week somewhere on this community board but it is gone, cannot be found with a Search. What a farce, except that the music choices and performances are superb!

[RokuDanny-R]

@chaszzz

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue

With more detailed information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Bbhack]

Still inaccurate. Great performances. Too bad the performers and composers have to be anonymous the general population.

[chaszzz]

I replied but could not see my reply, so am replying again. I wrote  an email to the parent co of the Vivaldi Channel in Paris, and got it fixed in January. I've now written again. Fingers crossed.

Charles

[chaszzz]

I think it happens when we put our clocks back and forth in the US twice a year. But not sure. 

[Vaughn63]

It’s almost a year since the original post; and the issue still persists.  Very annoying.  

[pqr1951]

Today it is December 11, 2022. The listing is totally inaccurate. The listing said RAVEL: Le Tombeau de Couperin ,conducted by Rattle. Another guy conducted the selection. It was an episodic piece by either Ravel or Debussy, possibly Resphigi. There was a female vocalist, a brunette mezzo soprano. I think she sang in French. The conductor had thinning dark hair. WHAT WAS THE SELECTION? Can you all at least provide a list of selections or an accurate schedule?

[Anne2]

It is very annoying a disaplointing to realize that Roku has no interest whatsoever in the listener', needs when tuning into the Vivaldi channel.