Discussions

[RokuEmmanuel-D]

Thanks for the prompt response, @Dsmith71!

We see that you have already provided all the necessary details for this investigation. However, for more accurate information, we would like to have the latest software and device details you have. 

We know how frustrating this can be, but we are fully committed to getting you back on streaming; we would really appreciate it if you could provide us with all of these details. 

Thanks,
Emman

[Dsmith71]

model number 9102R -Roku Streambar

serial number YL005L672823(2A10C5672823)

software version 14.0.4 build 12221-95

gc version 12.5.25

timestamp 2024-10-25T19:55:39z

ID23-430-315

wireless speaker model Number 9020x

[RokuEmmanuel-D]

Thanks for the information, @Dsmith71!

We will cascade this again to the appropriate Roku team for a thorough review and investigation. 

Your patience and understanding on this matter are highly appreciated as we work to resolve the issue you're experiencing. Please don't hesitate to let us know if you need further help; the team will always be here to help you with any of your concerns. 

Best regards,
Emman