I've been having audio issues with some apps - ABC, Hulu and Max. The sound cuts out randomly and the only way to fix it is to either hit the back button a couple times and then restart my show or to exit the app and then open it again. This doesn't happen with any other app that I have used on Roku. And this audio issue has been going on for years now. It doesn't even matter which Roku device I have used - Express, Premiere, etc.
Hoping to see if anyone else experiences this issue and if they ever got it fixed. I can't justify paying for Hulu or Max when the sound keeps cutting out.
Hi, @OneEyedKristy70.
Thanks for reaching out and sharing it here in the Roku Community!
We understand you're having trouble with your Roku device's audio, which keeps cutting out while randomly streaming ABC, Hulu, and Max channels. We want to keep an eye on this so that we can delve deeper into the matter.
Have you considered replacing the HDMI cables connected to your Roku device? HDMI cables are designed to carry high-definition video and audio signals, making them crucial for delivering top-quality pictures and sound. Changing them might make a difference, as it could be an HDMI cable issue. Also, try the devices on a different TV to isolate the problem you're experiencing further.
If the issue persists, kindly get back to us with the following details below:
We are looking forward to your prompt response.
All the best,
Emman
This issue ONLY happens on the ABC, Hulu and Max apps. Of course, ABC app is now gone from Roku. There are literally no other apps that have this audio issue. I use Netflix, TBS, Frevee, Plex, CNN, HGTV, Hallmark, Roku Channel and other apps and never have this problem.
I have tried everything I can think of and nothing resolves it. Initially I figured it was a Disney issue because of ABC and Hulu. But then I just subscribed to Max a few days ago and am having the same issue with it.
Thanks for keeping us posted, @OneEyedKristy70!
Since it only happened to the mentioned channels, we wanted to clarify if you have tried this:
If you haven't done so yet, you can try applying it to the affected channels and see if that corrects the issue.
Let us know what you find out.
Thanks,
Emman
Sadly this didn't help.
We appreciate you keeping us in the loop, @OneEyedKristy70!
Thanks for informing us that you're still experiencing the issue after doing the troubleshooting steps. We'd be more than happy to forward this over to the relevant team for a thorough review and investigation.
Extra details are needed to proceed with this process, as it is crucial for them to determine the root cause of the problem.
Let us know about...
Please provide us with the requested information at your earliest convenience. We are looking forward to your response.
All the best,
Emman