Hi @Cynthya89,
Thanks for bringing this to our attention.
We acknowledge your concern and we appreciate the troubleshooting steps you have tried.
If the factory reset did not resolve the issue, we would highly suggest reaching out to the manufacturer, as this issue may be a hardware one and may require their expertise. You can refer to this link to directly contact support for your Roku TV.
We hope this helps. Let us know if you have further inquiries.
Regards,
Janadee
Nadee K.
Roku Community Moderator