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Kylepres92
Newbie

Tv restarting it self on every app

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65 inch Hisense Roku keeps restarting it self on every app I try to watch something on besides YouTube. I’ve unplugged it for 15 mins, I’ve reset it someone got any advice on how to fix this problem. 

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RokuJechealR
Community Moderator
Community Moderator

Re: Tv restarting it self on every app

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Hi @Kylepres92,

Welcome, and thanks for posting to the Roku Community!

We understand you are having trouble streaming on some channels on your Roku device, and we appreciate the steps you took to resolve the issue.

We recommend starting here to troubleshoot channel issues. Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For additional troubleshooting steps, refer to the Support article here: How to resolve a channel playback issue | Official Roku Support.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Tv restarting it self on every app

Jump to solution

Hi @Kylepres92,

Welcome, and thanks for posting to the Roku Community!

We understand you are having trouble streaming on some channels on your Roku device, and we appreciate the steps you took to resolve the issue.

We recommend starting here to troubleshoot channel issues. Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For additional troubleshooting steps, refer to the Support article here: How to resolve a channel playback issue | Official Roku Support.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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