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Dsprinklejr
Level 7

Tv has grey bars across screen

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Tv is new. It won’t show anything except grey and white bars vertically 

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makaiguy
Level 20

Re: Tv has grey bars across screen

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@Dsprinklejr wrote:

Tv is new. It won’t show anything except grey and white bars vertically 


Roku only supplies the operating system for a "Roku TV".  Hardware issues needs to be referred to the manufacturer of the set. Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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makaiguy
Level 20

Re: Tv has grey bars across screen

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@Dsprinklejr wrote:

Tv is new. It won’t show anything except grey and white bars vertically 


Roku only supplies the operating system for a "Roku TV".  Hardware issues needs to be referred to the manufacturer of the set. Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Visitor45763
Level 10

Re: Tv has grey bars across screen

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@Dsprinklejr,  Return it. You shouldn't be have to jump through hoops to make a new TV work.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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