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Dsprinklejr
Level 7

Tv has grey bars across screen

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Tv is new. It won’t show anything except grey and white bars vertically 

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makaiguy
Community Streaming Expert

Re: Tv has grey bars across screen

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@Dsprinklejr wrote:

Tv is new. It won’t show anything except grey and white bars vertically 


Roku only supplies the operating system for a "Roku TV".  Hardware issues needs to be referred to the manufacturer of the set. Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Tv has grey bars across screen

Jump to solution
@Dsprinklejr wrote:

Tv is new. It won’t show anything except grey and white bars vertically 


Roku only supplies the operating system for a "Roku TV".  Hardware issues needs to be referred to the manufacturer of the set. Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

View solution in original post

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Visitor45763
Level 14

Re: Tv has grey bars across screen

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@Dsprinklejr,  Return it. You shouldn't be have to jump through hoops to make a new TV work.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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