Forum Discussion

darbywpd's avatar
darbywpd
Newbie
12 months ago

All Vizio TV's now displaying a black screen with sound

     I use Roku streaming sticks on all my Vizio TV's.  Now the TV's suddendly started having black screens, but you can still hear the show.  This has occurred on several apps and both of my TV's.  If I don't use the streaming stick and just use the same apps already on the TV, there is no issue.  I like the Roku operating system better than the Smartwatch that come on the TV, which is why I have the streaming sticks. This is obviously a Roku issue.  How do I fix it/

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Welcome to the Roku Community, darbywpd!

    Thanks for letting us know about this. We'd love to help you contact the right support in cases like this.

    Firstly, please be informed that Roku only supports your TVs running software operating systems, and this seems like a hardware issue. Have you tried directly pointing a flashlight at your TV screen to see if you can see anything? 

    If not, we highly recommend directly coordinating this with your TV manufacturer for further assistance and clarification. You may reach them here:

    We hope this will be sorted out soon.

    Best regards,
    Carly