Discussions

[vuhnessuh]

Hi there, I recently bought a ONN Roku Tv from Walmart, it was updating then one of my kids accidentally cut it off, ever since then it has been stuck on Recovery mode, we have tried every method on here and YouTube, nothing helped.. my biggest problem is that Walmart isn't letting me return the tv, does anyone know how to resolve this problem???

[AvsGunnar]

If you have already tried the USB method https://support.roku.com/article/212361468 and trying the Factory Method (press and hold for 30 seconds), and also the method by Cliff Wilkes  https://www.youtube.com/watch?v=mb0WsncH4K4, then I would purchase another OnnTV (if budget allows) and stuff the non-working one back in the box and return it.

[Njunes1996]

My onn. Roku got stuck in recovery mode can you help me 

version: C4F.04E12205A

serial # : X00700H120SP

device ID: S0HPH2A120SP

hardware ID: D820X

onn. Model: 100012589

[RokuJechealR]

Hi @Njunes1996,

Welcome to the Roku Community!

Thanks for sharing the information on your device. We have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll update this thread.

Your patience and understanding in the meantime is much appreciated.

All the best,
Chel

[Jaime8]

OMG seems like we are stuck on this recovery mode.  Roku what is going on with your tv's? 

[RokuJechealR]

Hi @Jaime8,

Welcome to the Roku Community!

We are aware of this, and our engineering team has been investigating it closely. We apologize for any inconvenience this issue may have caused you.

In the meantime, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[micahdeven]

Having the same issue here! No matter what we do, it's just stuck in recovery mode. With an Onn TV.

Device Model: D802X

Serial Number: X00700MW33W3

Device ID: S06D50AW33W3

Current Software Version: 9.3.0 * 2558

Tracker ID: we are unable to get to where this would pop up.

onn. model: 100012589

[vuhnessuh]

This is going to sound crazy lol, but after 2 months of being stored in the closet it finally ended up working lol….. they wouldn’t let me return or exchange the tv so i just put it in the box in my closet in June, around August i took it off and said let’s try now and it worked! Lol

[RokuJechealR]

Hi @micahdeven,

Thanks for posting, and welcome to the Roku Community!

We appreciate you bringing this to our attention regarding the issue you've encountered with your Onn Roku TV, which is stuck in recovery mode.

We'll share these details with the appropriate team for further review and post an update in this thread once we have information available.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel