Hi @EboniW,
Welcome to the Roku Community!
We're sorry to hear about the issue you're experiencing. Have you tried contacting the TV manufacturer to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer offers direct support and warranty services for their Roku OS products.
You can contact them here: Hisense Support.
Please keep us posted on what you find out.
All the best,
Chel
Jecheal R.
Roku Community Moderator
