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jfarns
Level 7

Time displayed is off by 7 hours and unable to change it on TCL Roku TV

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I have a TCL TV that under Settings - System has no menu for either Time or Power. Thus the user has no way to change the time. My TV is showing a time off by 7 hours exactly which leads me to believe it is set for GMT with no way to switch to EST, or any other time zone. I tried doing the 'secret menu' software upgrade twice with no result and the software is up to date. Chatting with customer support has so far yeilded no fix but he is checking with his team members for any ideas. How does the TV set the time in the first place and how can it be corrected to the correct time zone?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Time displayed is off by 7 hours and unable to change it on TCL Roku TV

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@jfarns

Thanks for the inquiry.

You can change the time zone by going to: Settings > System > Time > Time Zone and selecting either Set automatically or Set manually.

For more information about formatting the clock, visit our Support page here: Adjust the clock format


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Time displayed is off by 7 hours and unable to change it on TCL Roku TV

Jump to solution

@jfarns

Thanks for the inquiry.

You can change the time zone by going to: Settings > System > Time > Time Zone and selecting either Set automatically or Set manually.

For more information about formatting the clock, visit our Support page here: Adjust the clock format


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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