Discussions

[Mosesthecoot]

Hello!

I’ve seen a lot of these posts but nothing has worked as far as the suggestions go. I’ve had the tv for less than a year. Is there a way to repair and/or replace mine?

[RokuCarly]

We appreciate your first post here in the Roku Community, @Mosesthecoot!

Thank you for bringing this to our attention. Rest assured that we will do our best to help you find the best resolution.

We'd like to assess your concern better and would be better if you could provide us with additional information such as follows:

• When did this initially happen?
• Did something happen to your TV before you discovered this?
• Did this happen even the first time you just activated your Roku TV?
• A photo of it for reference.

We'll be looking forward to your response!

Best regards,
Carly

[Mosesthecoot]

It started yesterday when I turned it on. It has never happened before. I’ve tried soft and hard resetting, turning power off/on, adjusting cables. It isn’t giving me the option to add a photo

@RokuCarly

[RokuCarly]

Thanks for the quick response, @Mosesthecoot.

In this case, kindly provide me with your current software version under Settings > System > About. Also, kindly follow the steps provided below to help you provide us with a photo for reference:

To insert an image in a post:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

Thanks,
Carly

[Mosesthecoot]

This doesn't make any sense. I have the image but "source" doesn't tell me anything. I've tried dragging it in, copying the location from my computer, copy and pasting the image....

It's version ETA.50R02920A model 65R6A5R

If there is an email I can send the photo to, please let me know as that would be far easier. Thanks!

[RokuCarly]

Thanks for responding, @Mosesthecoot.

No worries! I will contact you via PM to gather the necessary information. 

Regards,
Carly