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ewoked
Level 9

Tearing in game mode only please help!

I have a Series X with a roku tv 32 inches.  Only when game mode is on the tearing appears every 3 seconds.

What can with do with this issue?

https://youtu.be/NmclXStuD3c

10 REPLIES 10

Re: Tearing in game mode only please help!

i have this issue as well on the same tv, but with ps4. please fix.

ewoked
Level 9

Re: Tearing in game mode only please help!

Hi, what happened? Have you solved the problem? I still have it. at the moment I am playing deactivating the game mode

777_luc
Level 8

[Game Mode] Transparent tearing with Vertical lines and setting reseting

My screen has horrible tearing with vertical transparent lines all over it. I have a PC plugged over a Display port to an HDMI cable. I have tried changing cables, HDMI only, changing ports, and still persists. It goes away when I disable "game mode" but if I turn the tv on and off again the setting changes back on, even tho it's showing "off" on the menu... I have to set 'game mode' to on and then off again. every time i turn it on. -_-

Please fix this. Thanks!

Roku TV 8309x

Model AOC 43S5195

Software 10.5.0 rev 4210-AG

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Tearing in game mode only please help!

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-photo of the issue happening

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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777_luc
Level 8

Re: Tearing in game mode only please help!

Device Model: AOC 43S5195

Serial Number: X0050062A15H

Device ID: S06779A2A15H

OS Version: 10.5.0 rev. 4210-AG

 

Tracker ID: 5H-506-794

Steps to reproduce: I'm using HDMI 3 input, on it I set 'Game Mode' to off (to remove the weird vertical tearing lines). Now every time I turn off the tv or change input the 'Game Mode' setting turns back on (even tho it's disabled in settings) and the weird lines appear again. I can't understand why it's setting it ON by default, I only request for this setting to stay off when I turn it off, please. 

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777_luc
Level 8

Re: Tearing in game mode only please help!

I recorded a video on this issue, for better understanding.

https://youtu.be/39mbdqIyoyY 

Thank You!

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ewoked
Level 9

Re: Tearing in game mode only please help!

I have sttutering un roku TV 32 inches only in Game mode, i have the lattest update!!!!

Please help:

https://youtu.be/NmclXStuD3c

 

Roku TV 8821X

Model onn. 100012589

Serial number: YK00DS280302

Version software: 10.5.0 4210-AS

ID: 38R00D280302

Please use code 02-513-738 for issue info

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tearing in game mode only please help!

@777_luc

Thanks for providing us with your information.

I have passed it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
RokuDanny-R
Roku Employee
Roku Employee

Re: Tearing in game mode only please help!

@ewoked

Thanks for the post.

Can you please provide me with the information that I have requested in my earlier post?

Once we have this information, we will be able to pass it along for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator