Forum Discussion

ewoked's avatar
ewoked
Binge Watcher
4 years ago

Tearing in game mode only please help!

I have a Series X with a roku tv 32 inches.  Only when game mode is on the tearing appears every 3 seconds.

What can with do with this issue?

https://youtu.be/NmclXStuD3c

11 Replies

    • ewoked's avatar
      ewoked
      Binge Watcher
      4 years ago

      Hi, what happened? Have you solved the problem? I still have it. at the moment I am playing deactivating the game mode

  • 777_luc's avatar
    777_luc
    Reel Rookie
    4 years ago

    My screen has horrible tearing with vertical transparent lines all over it. I have a PC plugged over a Display port to an HDMI cable. I have tried changing cables, HDMI only, changing ports, and still persists. It goes away when I disable "game mode" but if I turn the tv on and off again the setting changes back on, even tho it's showing "off" on the menu... I have to set 'game mode' to on and then off again. every time i turn it on. -_-

    Please fix this. Thanks!

    Roku TV 8309x

    Model AOC 43S5195

    Software 10.5.0 rev 4210-AG

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Hi everyone,

    Thanks for the posts.

    Can you please provide us the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing
    -photo of the issue happening

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • 777_luc's avatar
      777_luc
      Reel Rookie
      4 years ago

      Device Model: AOC 43S5195

      Serial Number: X0050062A15H

      Device ID: S06779A2A15H

      OS Version: 10.5.0 rev. 4210-AG

       

      Tracker ID: 5H-506-794

      Steps to reproduce: I'm using HDMI 3 input, on it I set 'Game Mode' to off (to remove the weird vertical tearing lines). Now every time I turn off the tv or change input the 'Game Mode' setting turns back on (even tho it's disabled in settings) and the weird lines appear again. I can't understand why it's setting it ON by default, I only request for this setting to stay off when I turn it off, please. 

    • ewoked's avatar
      ewoked
      Binge Watcher
      4 years ago

      I have sttutering un roku TV 32 inches only in Game mode, i have the lattest update!!!!

      Please help:

      https://youtu.be/NmclXStuD3c

       

      Roku TV 8821X

      Model onn. 100012589

      Serial number: YK00DS280302

      Version software: 10.5.0 4210-AS

      ID: 38R00D280302

      Please use code 02-513-738 for issue info

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        ewoked

        Thanks for the post.

        Can you please provide me with the information that I have requested in my earlier post?

        Once we have this information, we will be able to pass it along for further investigation.


        Thanks,
        Danny

  • Humpage11's avatar
    Humpage11
    Newbie
    2 years ago

    I am having the exact same issues. In game mode. The Tv never used to do this wheil playing fifa. I've come back on to play today and the screen lag is horrendous. 

    Model GF10X

    Serial number: X01200VK0X1Y (S0M5C35K0X1Y)

    Software version: 13.0.0 build 24062-EA

    GC version 11.9.19

    Timestamp 2024-07-15T17:03:34z

    Issue ID 1Y-283-263