Discussions

[ewoked]

I have a Series X with a roku tv 32 inches.  Only when game mode is on the tearing appears every 3 seconds.

What can with do with this issue?

https://youtu.be/NmclXStuD3c

[GameModesvcks]

i have this issue as well on the same tv, but with ps4. please fix.

[ewoked]

Hi, what happened? Have you solved the problem? I still have it. at the moment I am playing deactivating the game mode

[777_luc]

My screen has horrible tearing with vertical transparent lines all over it. I have a PC plugged over a Display port to an HDMI cable. I have tried changing cables, HDMI only, changing ports, and still persists. It goes away when I disable "game mode" but if I turn the tv on and off again the setting changes back on, even tho it's showing "off" on the menu... I have to set 'game mode' to on and then off again. every time i turn it on. -_-

Please fix this. Thanks!

Roku TV 8309x

Model AOC 43S5195

Software 10.5.0 rev 4210-AG

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-photo of the issue happening

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[777_luc]

Device Model: AOC 43S5195

Serial Number: X0050062A15H

Device ID: S06779A2A15H

OS Version: 10.5.0 rev. 4210-AG

Tracker ID: 5H-506-794

Steps to reproduce: I'm using HDMI 3 input, on it I set 'Game Mode' to off (to remove the weird vertical tearing lines). Now every time I turn off the tv or change input the 'Game Mode' setting turns back on (even tho it's disabled in settings) and the weird lines appear again. I can't understand why it's setting it ON by default, I only request for this setting to stay off when I turn it off, please. 

[777_luc]

I recorded a video on this issue, for better understanding.

https://youtu.be/39mbdqIyoyY 

Thank You!

[ewoked]

I have sttutering un roku TV 32 inches only in Game mode, i have the lattest update!!!!

Please help:

https://youtu.be/NmclXStuD3c

Roku TV 8821X

Model onn. 100012589

Serial number: YK00DS280302

Version software: 10.5.0 4210-AS

ID: 38R00D280302

Please use code 02-513-738 for issue info

[RokuDanny-R]

@777_luc

Thanks for providing us with your information.

I have passed it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[RokuDanny-R]

@ewoked

Thanks for the post.

Can you please provide me with the information that I have requested in my earlier post?

Once we have this information, we will be able to pass it along for further investigation.

Thanks,
Danny