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Jerdog120
Level 7

Sharp roku tv wifi issue

I am having the exact same issue with my 32" Sharp Roku tv. It sees the Network says I have excellent signal quality but it won't connect to the network. I even tried using my phone as a hotspot and tried connecting the tv that way and it does the same thing. I thought it might have been my Wireless mesh extender but every other device in the house connects to the same network with absolutely no issue. Tried resetting network connections and a hard reset numerous times with no change. Now when it fails to connect to the network the red led starts flashing

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8 REPLIES 8\
RokuDanny-R
Roku Employee
Roku Employee

Re: Sharp roku tv wifi issue

@Jerdog120

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jerdog120
Level 7

Re: Sharp roku tv wifi issue

It is a 8207x model.  

 

Sharp tv model lc-32lb601c

 

Serial number #yk0084807997

Software version: 10.0.0 build 4195-69

 

Device ID JTN89807997

Tracker id: 97-209-517

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Jerdog120
Level 7

Re: Sharp roku tv wifi issue

Still waiting for a response on this issue. It has been two weeks

 

I am contemplating going with a different tv with Android on it vs Roku unless this issue can be fixed ASAP

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sharp roku tv wifi issue

@Jerdog120

Thanks for the follow up.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rrehman
Level 7

Re: Sharp Roku TV Losing WiFi after software update

Having same issue as others, and now getting worse and more frequent.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sharp Roku TV Losing WiFi after software update

@rrehman

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have you already tried rebooting your wireless network to see if that helps?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Toolward
Level 7

Re: Sharp Roku TV Losing WiFi after software update

I'm having the same problem.   Sharp tv model LC4340000U.  This problem is brand new.  Will not stay connected to wifi.  I have done all resets and unplugged it.  No luck.  Tv only issue, all other devices are fine.  This must be a software update issue.   Roku we need a solution. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Sharp Roku TV Losing WiFi after software update

Hi @Toolward

Thanks for bringing this to our attention.

Please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

 

Kariza D.
Roku Forum Moderator
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