Discussions

[RokuJechealR · Accepted solution]

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your TCL Roku TV stuck in a reboot loop.

We recommend giving the following troubleshooting steps a try:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Check for updates. Go to Settings > System > Software Update > Check Now
3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Please keep us posted on how this works for you, and we'll continue assisting you from there.

All the best,
Chel

[frenchy881]

I've been dealing with the same issue for the last 6 months. My TCL Roku TV will just randomly turn off and attempt to restart but doesn't get past the boot screen and attempts to reboot again. I've noticed that when it successfully reboots the white led status light on the bottom of the TV blinks 4 times. And more than 4 and it's stuck in a boot loop. This issue has been maddening for someone who enjoys gaming. 

[Fierko89]

THANK YOU!!!!!!!!!!!!! My TV has ben stuck in a boot loop for the last 30 hours and it wouldn't stay up long enough to download the update when it did get to a home screen. You're amazing

[brentfolk8]

Mine has done the same right after it was updated.  Can't get to any screen to factory reset.  Doesn't go past tcl Roku tv screen 

[Pat1810]

@brentfolk8 

I unplugged my TV overnight. 
when I plugged it back in I was able to get to the screen to reset it.

hope that helps you.

[Theabilene]

All,

We did the factory reset as suggested by customer service 3 times.  It doesn't work.  I contacted support separately, and now they're saying it needs to be done TEN TIMES!!!!!

I'm annoyed.  This is a complete joke.  

[evabee]

Hey everyone, recently I been having an issue with my tv not working. I’ve had this Roku tv for about 2 years and nd it isn’t damaged at all to my knowledge. Recently I moved and today I just plugged in my tv but it’s stuck at the start screen that says “tcl Roku tv 4k HDR” and it constantly restarts. I’ve tried unplugging it and plugging it back in, changing outlets, and giving it a few minutes to get itself together but it still isn’t working. Anyone have any fixes for this? This tv was about 500$ and I’m not really in the financial situation to buy a new one

[AngryMommy]

My tv is constantly looping in the menu... I need to select a langage, right after I need to connect my tv to the Internet and then, it tells me that I need to update my tv. Well, I don't know why, but right after the 'update' my tv restart and I'm stuck on a Roku tv screen for like 2-3 minutes! After, I need to do all the steps I've already been through again! Started to do this few hours ago today!

[RokuArjiemar]

Hello Community Users!

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[Popweed]

Are you saying go to settings system in my phone