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Hamiltonlb
Reel Rookie

Tcl Roku tv stuck in reboot loop

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All of a sudden this morning my tcl Roku tv shut off and on started to reboot then shut off again it’s been looping in this cycle all day. Won’t get past the tcl Roku tv screen before it shuts and repeats. I’ve unplugged for over 30 seconds and tried a different outlet. No power buttons on this model. Don’t know what else to do. 

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RokuJechealR
Community Moderator
Community Moderator

Re: Tcl Roku tv stuck in reboot loop

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Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your TCL Roku TV stuck in a reboot loop.

We recommend giving the following troubleshooting steps a try:

  1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
  2. Check for updates. Go to Settings > System > Software Update > Check Now
  3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
  4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Please keep us posted on how this works for you, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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18 REPLIES 18
Fez817
Newbie

Re: Tcl Roku tv stuck in reboot loop

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Same thing happened to me this morning. From information I’ve gathered during some researching for the last few hours it appears they must have pushed out an update overnight that may have a glitch. I’ve come to the conclusion that we are out of luck until they realize this and patch their mistakes in a new software update. Hopefully it’s soon because I’m not a very patient person, lol. 

Pat1810
Reel Rookie

Re: Tcl Roku tv stuck in reboot loop

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I’m having the same problem!   How will we know if there is a fix?

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RokuJechealR
Community Moderator
Community Moderator

Re: Tcl Roku tv stuck in reboot loop

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Hi Community users,

Welcome, and thank you for posting to the Roku Community!

Thanks for bringing to our attention the trouble you've encountered with your TCL Roku TV, which is stuck in a reboot loop.

We'd like to determine if your Roku TV restarts randomly before or after the update. Have you tried plugging the TV into a different power outlet? Is there an error message displayed before the TV restarts? When did the issue first occur?

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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Hamiltonlb
Reel Rookie

Re: Tcl Roku tv stuck in reboot loop

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@RokuJechealR  As I stated above yes I’ve unplugged it multiple times and tried different outlets. There is no error message just the red start up screen then turns black shuts off and repeats. Mine started this yesterday 10/19. 

Pat1810
Reel Rookie

Re: Tcl Roku tv stuck in reboot loop

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My issue started yesterday (Sat Oct 19).  I noticed Disney+ and Peacock apps would not work, they would begin to open and then shut down and take me back to Home Screen.

I checked if the apps needed updates, no

i checked if my TV needed update.  I noticed it had updated Friday evening (not sure the version)

I uninstalled and reinstalled the apps

i unplugged my TV for about 10min

I pushed the reset button on my TV.

My TV is in the loop of showing the red TCL Roku TV screen and then shutting off.  Has been doing that for the past 2 hours.

i can not shut it off.

Hamiltonlb
Reel Rookie

Re: Tcl Roku tv stuck in reboot loop

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@Fez817 Not sure how to receive a patch if it never starts. My remote app on my phone can’t connect because the tv never gets online. 

Hamiltonlb
Reel Rookie

Re: Tcl Roku tv stuck in reboot loop

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@Fez817 @Pat1810  Chatted with tcl today and got mine all back to normal with these steps. Good luck hope this helps you too!

IMG_1359.png

 

VenomousGinger
Channel Surfer

Re: Tcl Roku tv stuck in reboot loop

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It just started tonight! My son was watching a video and then bam it started glitching! Fix this!!!

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VenomousGinger
Channel Surfer

Re: Tcl Roku tv stuck in reboot loop

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Mine started this same exact thing 10/21. Can't be just coincidence that ALL the TVs are taking a **bleep** at the same time regardless of age! It had to be the update. I've also tried unplugging, resetting, new outlet, etc. No difference but when performing reset it goes into recovery mode and stays on through the "update" and then goes back to turning off and on. 

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