Discussions

[VenomousGinger]

Mine started this same exact thing 10/21. Can't be just coincidence that ALL the TVs are taking a **bleep** at the same time regardless of age! It had to be the update. I've also tried unplugging, resetting, new outlet, etc. No difference but when performing reset it goes into recovery mode and stays on through the "update" and then goes back to turning off and on. 

[RokuJechealR]

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your TCL Roku TV stuck in a reboot loop.

We recommend giving the following troubleshooting steps a try:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Check for updates. Go to Settings > System > Software Update > Check Now
3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Please keep us posted on how this works for you, and we'll continue assisting you from there.

All the best,
Chel

[PuppyNest]

Today our TCL Roku TV is stuck in recovery mode. We have tried all the things with unplugging and plugging, reset, USB method said it was a downgraded system from what we have so couldn’t use it. WiFi rebooted as well. The only other choice on screen besides upgrade now which leads to usb, is restart. Did that and start up screen would come up and go off for awhile and then would land us right back to recovery screen. Can’t check current version since no Home Screen. Other id numbers in photo.

[RokuJechealR]

Hi @PuppyNest,

Thanks for posting, and welcome to the Roku Community!

We understand you are having trouble with your TCL Roku TV, which is stuck in recovery mode. We apologize for any inconvenience this issue may have caused.

Please be advised that we are aware of this issue and that our Roku team is actively investigating it. We also acknowledge the device information you provided and will update our appropriate Roku team with it.

We hope for your patience and understanding as we work on the issue. This thread will update you with further developments about our investigation.

All the best,
Chel

[Mdeegan8]

@PuppyNest @That’s what mine done and was like it for 3wks contacted where I bought it from got full refund 

[PuppyNest]

Was yours working at first? We have had ours for like 6 months and it has been quirky but not stuck like this until today. I was thinking there is a problem with a new update that is not loading. 

[Mdeegan8]

@PuppyNest @Yeah mines was working then a went to turn it on one day and that started happening and that was that. So a would go back to where u got it from as no one seems to be getting any help from anyone else. It’s worth a try and if it’s only 6months old that should be fine 

[JTALLEN]

HELP!  I HAVE THE SAME PROBLEM.  STUCK IN RECOVERY MODE.  I HAVE READ AND TRIED ALL THE KNOWLEGE BASE RECOMMENDATIONS AND STILL THE TV WILL NOT BOOT TO THE OPERATING SYSTEM.  

ROKU TV: TCL

HELP!

[RokuJechealR]

Hi @JTALLEN,

Thanks for the first post to the Roku Community!

We apologize for any inconvenience it may have caused you regarding your TCL Roku TV, which is in recovery mode. That's not what we aim for.

Please be aware that we are currently aware of this issue, and our engineering team has been investigating this issue closely.

In the meantime, please provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We hope for your patience and understanding as we work on the issue, and looking forward to your response.

All the best,
Chel

[PuppyNest]

Yay, problem fixed. We tried the reset with the pin while everything was plugged in and turned on. Takes about 10 minutes pressing it and then light flashed. Then we got the Let’s get started page to get it linked to our network. Added our apps and it did 74 updates but didn’t take long. TV fine after that no problem streaming. My husband said it is tricky to hold it in the right place to reset.