Discussions

[LoisF]

The TV went into Recovery mode and I am stuck in a loop. I tried the restart suggestions and nothing works. At first it wouldn't uodate but a reset would restart it back to the red screen. Now it will update but after restarting it takes me back to Recovery mode.

[Graci3face]

Roku tv: C124X

TCL model: 50S421

Serial number: X00000M31RXD

Device ID: S03DD0631RXD

Version: 939.00R02286A

I cannot make a tracker ID from recovery mode.

I have followed the on screen directions to update my tv via WiFi and USB multiple times. It says it is successful, restarts and goes back to Recovery Mode screen. It has been stuck like this since August. I have reached out to chat and they’ve told me there isn’t anything to do, but continue waiting. I haven’t had this tv working for 3 months now.

[Christinaleeds]

My tv is doing the same thing. I’ve updated it and reset it.  Still goes back to same screen

[Amirmusic]

Same thing here, just happened today, maybe it's a bad software update from the manufacturer, hopefully they'll fix it !!!!

[RokuArjiemar]

Hello, Community Users!

Thank you for reaching out to us about your TCL Roku TVs getting stuck in a recovery mode loop. We understand how important this can be, and we truly appreciate your efforts to troubleshoot the issue. Please know that we are here to help you find a solution.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Amirmusic]

Model : 55S425-CA

S.N. : YN009F229664

Device ID : j49959229664

O.S. Ver. : 30F.04E12221A

[Amirmusic]

Update: The issue is fixed for me, I tried many times the reset button, randomly kept the button pushed for couple seconds then pushed it shortly many times and voila, the tv turned on.

[RokuArjiemar]

@Amirmusic ,

Thank you for providing the update! We're pleased to hear that the issue with your Roku TV has been successfully resolved by performing a hard reset. A hard reset can often clear persistent glitches and restore optimal functionality.

If you encounter any further issues or have questions about your device, please don't hesitate to reach out for assistance.

Thanks,
Arjiemar

[RecoveryLoopLov]

And another one..  Stuck in recovery as of yesterday (11/16/24).  Performed update on wired, cellular wireless hotspot and USB. All 3 methods complete 100%, all 3 end up back in recovery mode. 

Attempted reset button procedure multiple times.

Version:  CGF.O4E12221A
Serial number:  X01200WYKY9L
Device ID:  S0A8G2CYKY9L
Hardware ID:  G108X
TCL model:  43S431

[RokuArjiemar]

Hello @RecoveryLoopLov, @Graci3face!

Thank you for providing the information.

We will send your concern to the appropriate team at Roku, who specializes in this matter, for a thorough investigation.

We appreciate your patience and understanding as we work to resolve this issue.

Best regards,
Arjiemar