Discussions

[VirtuaCat]

Yeah, I've tried doing a USB Stick reset too, and got an error that it would be downgrading the version and that's not allowed.

[RokuArjiemar]

Hello, Community Users!

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have gathered the necessary information, we will promptly forward it to the relevant Roku team for a thorough investigation. This team addresses such matters and will work diligently to find a resolution.

In the meantime, we sincerely appreciate your patience and understanding as we navigate this process. Your cooperation is essential, and we will keep you informed of any updates as soon as they become available.

Thanks,
Arjiemar

[rockinride]

43S425

Recovery Mode Loop after automatic Update Saturday

USB firmware does not work since the firmware on the site is outdated

Hard reset does not work from button or from recovery menu

You need to allow at least one downgrade level if you are going to repeatedly push bad software that bricks your TV's. 

[JR410]

This isn't a solution. Not sure why Roku just emailed me this month-old solution but because I'm desperate, I tried anyway and it does nothing. Still can't get past "recovery mode" ...

[JR410]

Thank you. Here are my details:

Roku device model: A113X

TLC Model: 55R635

serial number: X00300DXACg3

device ID S05EY15XACG3

and software OS/version: 889.32R01150A

[PrestoBaggins]

I am having the same issue with my TCL 65S405.

Version: 30F.04E12221A

Serial number: YN0083799284

Device ID: 9U6868799284

Hardware ID: 7106X

TCL Model: 65S405

None of the previous suggestions have fixed the issue.

[VirtuaCat]

I ended up just hitting the reset button a bunch in various lengths and it ended up fixing it.

[rockinride]

Do the update in recovery mode and let it finish, when the TV restarts to the red screen, push and hold in the reset button and do not let go for 30 seconds, the TV will restart before the 30 seconds is complete but keep the button held in. Eventually it launched to the initial setup screen, it took several tries to make this happen. Others have tried various lengths of time holding in the reset button, but it seems to eventually glitch out of recovery mode and land on the setup screen from the factory. Awful that these updates take out these TV's, this happened to me before, and the USB update worked, this time the USB files are outdated and abandoned. Won't be buying anymore of these auto update TV's. 

Good luck. 

[RemoteControl]

I will try what you said about the keeping the reset button pushed in for longer than the TV restart. Good idea.

So … you are seeing that the updates are out of date too, in the TV USB Updater website (tvupdate.roku.com)? I am having the same issue myself. I started another discussion here about that issue: https://community.roku.com/t5/forums/replypage/board-id/rokutv-discussions/message-id/52856

[rliddell]

What should I do