Discussions

[PuppyNest]

Got our problem fixed. Redid the reset with pin with everything on. Held it in place for 10 seconds and light flashed. Immediately, the Let’s Get started page came up. After finishing the startup instructions. It landed on home page. I think it is tricky holding the reset button as you have to feel it rather than see it.  Working fine now.

[NGDAWGS]

Here is what worked for me. I tried many of the other suggestions in this forum but they didn't work for me.

Hold the power button on your TV for a full minute. Mine was un bottom behind the logo and light.

While pressing the reset button with a paper clip or something similar, watch the light by the logo. It will blink slowly and then blink a little more frequently. Let go of the reset button when it does. About 20 seconds on my TV.

This got me out of the Recovery Mode loop and presented me with a different screen. Follow the prompts to get back up and running.

#TCL #Recovery_Mode

[RokuJechealR]

Thanks for letting us know about this, @PuppyNest!

We appreciate your patience and are happy to hear that the issue has been resolved. Also, we express our gratitude for your effort and understanding in resolving the issue.

If you have any other questions or concerns, please let us know.

All the best,
Chel

[RokuJechealR]

Greetings from the Roku Community, @NGDAWGS!

We’re pleased to hear that your issue has been resolved. We also express our gratitude for your patience, effort, and understanding in resolving the issue.

Please let us know if there are other related issues that we can look into further.

All the best,
Chel

[frenchy881]

I've been dealing with the same issue for the last 6 months. My TCL Roku TV will just randomly turn off and attempt to restart but doesn't get past the boot screen and attempts to reboot again. I've noticed that when it successfully reboots the white led status light on the bottom of the TV blinks 4 times. And more than 4 and it's stuck in a boot loop. This issue has been maddening for someone who enjoys gaming. 

[Fierko89]

THANK YOU!!!!!!!!!!!!! My TV has ben stuck in a boot loop for the last 30 hours and it wouldn't stay up long enough to download the update when it did get to a home screen. You're amazing

[brentfolk8]

Mine has done the same right after it was updated.  Can't get to any screen to factory reset.  Doesn't go past tcl Roku tv screen 

[Pat1810]

@brentfolk8 

I unplugged my TV overnight. 
when I plugged it back in I was able to get to the screen to reset it.

hope that helps you.

[Theabilene]

All,

We did the factory reset as suggested by customer service 3 times.  It doesn't work.  I contacted support separately, and now they're saying it needs to be done TEN TIMES!!!!!

I'm annoyed.  This is a complete joke.  

[Graci3face]

Roku tv: C124X

TCL model: 50S421

Serial number: X00000M31RXD

Device ID: S03DD0631RXD

Version: 939.00R02286A

I cannot make a tracker ID from recovery mode.

I have followed the on screen directions to update my tv via WiFi and USB multiple times. It says it is successful, restarts and goes back to Recovery Mode screen. It has been stuck like this since August. I have reached out to chat and they’ve told me there isn’t anything to do, but continue waiting. I haven’t had this tv working for 3 months now.