Discussions

[Bonsler]

System is up to date but the problem has persisted.

[Sunny54]

This issue has not resolved even after updating 😡

[RokuNimfa-C]

Hi @Sunny54, 

Thanks for your post. 

We apologize for the inconvenience this caused. We'd like to look into this further so we can further assist you. Could you provide the requested information posted by @RokuKarla? 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Regards,
Nimfa

[G-Man1]

I have posted all the requested information numerous times. I do have a sound bar on one, but not on the other four. Sometimes it goes blaring, sometimes it goes to just barely audible. Do you have all the information of the Roku’s that I have. Relevant, if the time of day is irrelevant, the weather is irrelevant as it happens anytime anywhere! I have posted numerous tracker id’s

[Kewkew]

Ive been having this same issue for months. I was using a Roku premiere plugged into a Vizio tv. Honestly we thought it was the tv’s issue, so we got a new LG tv and are still having the same issue. The volume will randomly get very loud and eventually go back. Very annoying. 

[RokuDanny-R]

Greetings @Kewkew 

Welcome to the Roku Community and thanks for posting regarding audio playback on your Roku device.

Can you please specify the issue you are experiencing? Does this issue occur on a specific channel or does it happen across all channels? What are the steps to reproduce the issue? Have you already tried any troubleshooting steps to resolve the issue? Does this issue occur in the middle of content playback or during commercials?

Please keep us posted with the details and we will be more than happy to look further into the issue for you.

Thanks,
Danny

[Kewkew]

Hi, it happens incredibly randomly – on any channel, at any time. There doesn't appear to be any rhyme or reason. I plan to replace my HDMI cord soon to see if that makes any difference. But since so many people are having the same issue, I suspect it might not be that. 

[mosaben]

Having the same issue where Roku drops volume to a whisper randomly.  We have found that hitting backspace button and pulling up a different channel restores proper volume.  The we have to change back to our original channel.

we have several Roku ultra’s and this unit on the main floor has done it 10 times or more in the past couple weeks.

sony Bravia tv, Sony amp ARC connected.  Note:  this has worked for years until the recent audio dropping randomly.  Streaming source is almost always youtubeTV and several different channels.

rebooted Roku via bower cord.  Cleared Roku cache.  Nothing helps; over time the volume just drops super low (with no one touching the remote).

[RokuDanny-R]

Hi Community users,

Thanks for posting in the Roku Community regarding audio playback on your Roku Ultra device.

We would be more than happy to investigate this issue, but we will need more detials. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• do you have any external audio products connected in your setup (AVR, soundbar, etc)

Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further. We look forward to hearing back with your responses.

Thanks,
Danny

[JRJ]

Roku Volume Issue
					Software
TV	Location	Model	Serial #	Tracker ID	Version	Build	Time
Hitachi	Basement	3800X	CT3921734374	74-069-996	11.5.0	4312-55	2/18/2023
				74-077-326	11.5.0	4312-55	2/23/2023
LG	Kitchen	3810X	21507F083682	82-064-826	11.5.0	4312-50	2/15/2023
				82-074-604	11.5.0	4312-50	2/21/2023
				82-071-479	11.5.0	4312-50	2/19/2023
Samsung	Bedroom	3810X	21313F973200		11.5.0	4312-50
TCL Roku TV	Study		No Problem noticed