Discussions

[ajanderson]

The TV is turning on and off by itself. It’s acting like a new TV every time it comes back on. It needs to be set up again. It shuts itself off while I’m trying to set it up.

[RokuJohnB]

Hi @ajanderson,

Thanks for posting in the Roku Community!

We'd be happy to take a closer look at your TV problem. What kind of device are you currently using? (Roku Express, Roku Streambar, and Roku TV) Is your TV turned on and plugged into a wall outlet right now? What steps have you taken to troubleshoot the issue so far?

We look forward to hearing back from you soon.

Thanks,

John

[RebecaW]

My TV is the TCL Roku-475. When I first plugged it in and set it up, worked great for about 4 hours. Then it started flashing on and off for over 30 minutes, it was resetting itself every time, so I unplugged it. I plugged it back in yesterday afternoon, went through the set up. Again it worked fine for a few hours. Until it shut itself off again. And now this morning, it's back to being a new TV again. What can I do to fix this? #TCLROKU475

[Puxxlhd]

<<<<<<<<<<<Auto response, pre-typed : they don't care,they got their's.....

[RokuJohnB]

Hi @RebecaW @Puxxlhd,

A warm welcome here in the Roku Community!

We understand you're having a problem with your Roku TV since it was turning off and on itself. We're happy to help you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

If the problem still persists, please keep us posted.

All the best,

John