Discussions

[Usrnm2024]

If I have the TV on a live tv channel then go watching something on a streaming app, when I go back to the Home Screen it will start playing the audio of whatever live tv channel was playing before. If I go back to that same channel the screen never plays but I can hear the sound and going into a streaming app doesn’t fix it. I have to do a system restart each time and it happens throughout the day. Any way to make this go away permanently? Roku TCL TV

[RokuReynan-L]

Hi, @Usrnm2024.

Welcome to the Roku Community!

We appreciate you bringing to our attention that you are experiencing audio issues with your Live TV. We'd like to know more about this.

Is this happening to other channels outside Live TV? Is this happening to your other device as well? Also, when did this issue happen?

We'll wait for your response.

Regards,
Reynan

[kelsiv90]

Hope they solve this. I’m having this exact issue and always have to reset it too.

[kelsiv90]

@RokuReynan-L It happens on my Roku tv as well as the multiple plug-in Roku devices we have. Hope this helps speed up the OP’s original post. 

[RokuJechealR]

Hi @kelsiv90,

Welcome, and thanks for posting to the Roku Community!

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

• When did you notice the issue start?
• What is your device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• Do you observe this behavior while using any other channel(s) on your device?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[kelsiv90]

@RokuJechealR I’m not sure when the issue started but it has been over a month or more since I’ve noticed it. I don’t see an OS version, but the software version says 14.0.4. There have been no changes in network settings, no errors, and this only happens when exiting from Live TV from any of its channels to go to another app. No other channels/apps (YouTube, Netflix, Peacock, etc.) cause this issue.

[RokuJechealR · Accepted solution]

Thanks for the response, @kelsiv90

In this case, we recommend restarting your Roku device from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel