Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ktbehl31
Newbie

TV stuck in guest mode, factory reset doesnt work

My 32in Roku Onn Tv has been stuck on the select checkout screen whenever i turn off/on, unplug, or reset my tv. When i try to select a date it denies it, and when i put in my exit pin # my Tv shuts off and reappears on the “select checkout date” screen.  When i try to factory reset, i successfully connect to wifi but my needed update always fails. I checked everything and im up to date with my version so ive been completely stuck 🤷🤷

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: TV stuck in guest mode, factory reset doesnt work

Try restarting all of your network equipment (gateway/modem/router) even if everything else is working and then restart the TV again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.