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ZeusChrist
Level 7

TV screen went black. Sharp Roku TV

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Hi. My year and a half old, 58 inch Sharp/Roku 4K tv suddenly went black and now will not turn back on. As the screen is black the red light remains on and will flash as I attempt to boot up the tv. I’ve tried all the quick fix factory reset ideas from google, including different outlets, unplugging, and different remotes. It seems that many others are having a similar issue but fixes seem non existent and support seems to lead to loops and dead ends. If I go to sharp they ask for a model number but don’t recognize mine. If I go to roku im told to follow a link for suggestions but that link tells me “access denied”. Any ideas?

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV screen went black. Sharp Roku TV

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@ZeusChrist

Thanks for the post.

Have you tried contacting Sharp support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV screen went black. Sharp Roku TV

Jump to solution

@ZeusChrist

Thanks for the post.

Have you tried contacting Sharp support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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