Discussions

[ur065030]

TV screen only have red blue and black colors

[Nancystahly]

Hi, I experienced the same the night of the Biden/Trump debate, and again last night during the election results.  All apps work (Netflix, Apple, Hulu, MAX, etc) but the picture is "negative"  -  black is white and white is black.  I'm trying to find out if it's ROKU's problem or my Internet provider.  Both of these events were when networks and apps were providing "live" coverage.  

[RokuJechealR]

Hi @ur065030, @Nancystahly,

Greetings from the Roku Community!

Thanks for letting us know about the issue you've experienced with your Roku TV, which only has red, black, and blue screens.

We want to learn more about the issue you are currently experiencing, but we need more details.

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Does the issue only occur on a specific channel while streaming or throughout the Roku platform?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[Jessevannote]

My TV is also only showing negative. What do I do?

[Englishcandle]

Hi, my tv too.  The picture in the Home Screen and apps are fine.  I can see great quality picture as I choose the ap, then the program.  As soon as the video start the picture looks like a negative (dark, heavy red and blue).mine just started this evening. I have a TCL 65S435, software v 14.0.  Please help!

[Englishcandle]

Reset by unplugging for 5 min seemed to help so far. Video is playing again.