Discussions

[JR410]

Thank you. Here are my details:

Roku device model: A113X

TLC Model: 55R635

serial number: X00300DXACg3

device ID S05EY15XACG3

and software OS/version: 889.32R01150A

[PrestoBaggins]

I am having the same issue with my TCL 65S405.

Version: 30F.04E12221A

Serial number: YN0083799284

Device ID: 9U6868799284

Hardware ID: 7106X

TCL Model: 65S405

None of the previous suggestions have fixed the issue.

[VirtuaCat]

I ended up just hitting the reset button a bunch in various lengths and it ended up fixing it.

[C3b0]

I am having the same issue. I can't even get to the factory reset option, just the recovery, connect to the WiFi and wired, update completed, and then it restarts to the same screen.

Version 889.32R01111A

Serial X000300CCG7R4

ID S05HY19CG7R4

ROKU TV A116X

TCL MODEL 65S535

[rockinride]

After update, try holding in the reset button on the TV for 30 seconds. The TV will restart before the 30 seconds but do not let go. I had to do this several times and for some reason it went to red screen, it brightened briefly which was different than the times before, and it launched to the setup screen. All of the previous settings will be gone. I did this several times. I think the update option from the recovery screen, and then the long hold of the reset button without release glitched it out of the recovery loop and on to the initial setup from the factory. I chose to never connect to the internet again with this TV, since I use it as computer monitor and don't use it for apps anymore. Good luck. 

[rockinride]

Do the update in recovery mode and let it finish, when the TV restarts to the red screen, push and hold in the reset button and do not let go for 30 seconds, the TV will restart before the 30 seconds is complete but keep the button held in. Eventually it launched to the initial setup screen, it took several tries to make this happen. Others have tried various lengths of time holding in the reset button, but it seems to eventually glitch out of recovery mode and land on the setup screen from the factory. Awful that these updates take out these TV's, this happened to me before, and the USB update worked, this time the USB files are outdated and abandoned. Won't be buying anymore of these auto update TV's. 

Good luck. 

[RemoteControl]

I will try what you said about the keeping the reset button pushed in for longer than the TV restart. Good idea.

So … you are seeing that the updates are out of date too, in the TV USB Updater website (tvupdate.roku.com)? I am having the same issue myself. I started another discussion here about that issue: https://community.roku.com/t5/forums/replypage/board-id/rokutv-discussions/message-id/52856

[rliddell]

What should I do

[C3b0]

Thank you. I have tried this to no avail. 

Very frustrating that ROKU has now known about this issue for weeks and has not addressed it. Unacceptable.

I left it unplugged all night and tried every fix listed so far here and on YouTube and the rest of the web.

@RokuReynan-L When is the fix coming? 

[JR410]

I've tried so many times and while I'm holding the reset button, it goes to the pink screen where it asks me to pick a language, then I enter my wireless p-word, it acts like it's starting... goes to the red start screen, goes black... then returns to the pink screen where I'm asked to pick a language.