Discussions

[Newbs]

Hi, my TV recently updated but now won't boot up. I have tried wired/wireless and the update installs fine then can't boot. I also tried updating with the USB but it is saying "Update older than current software, downgrade not allowed". 

[RokuEmmanuel-D]

Welcome to the Roku Community, @Newbs!

We understand that you are having trouble updating your TCL Roku TV. We'd be more than happy to sort this out and investigate this further for you. 

Could you tell us about...

• What error message or error codes are you seeing when the TV tries to update? 
• Have you tried connecting to a different internet service such as a Mobile Hotspot? 
• Do you have a photo of the incident that you're currently experiencing?

In the meantime, you may visit this support article: How to fix software update issues.

Please get back to us with all the details. We are looking forward to your response. 

Regards,
Emman