Discussions

[zexex]

I have a TCL 65S455 Roku TV, and every single day it disconnects from the wireless router. I try to set the connection back up again, and it refuses to reconnect. The only thing that helps is resetting the router, which shouldn't be necessary as every single other device I have connects to the router with no issues whatsoever. And the connection only lasts until the next day, when I am forced to reset the router again. Is there a way to permanently fix this issue? This has started happening over the past several weeks and I'm getting aggravated.

[RokuJechealR]

Hi @zexex,

Welcome, and thanks for posting to the Roku Community!

We understand you have connectivity issues with your Roku TCL Roku TV, and we apologize for any inconvenience this may have caused.

For troubleshooting purposes, we recommend performing a factory reset from the settings menu by following the steps below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

If the issue persists, provide us with the specifics such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel