Discussions

[eliteramen]

Thank you! The tip to select “Settings > Audio Output > eARC (HDMI 4)“ on my TCL 75R655 despite not having an eArc device (my receiver only has optical audio support) resulted in Dolby Digital audio suddenly working.

And I’m also running only an optical cable directly from TV output to my receiver. You’re a lifesaver, @johnfbraun!

[Gs8883]

My TCL S43S453 was giving Dolby audio through the optical output, when updating to version 13.1 it doesn't give audio, only through the TV speakers. Do you currently have audio via optical?

[RokuJechealR]

Hi @Gs8883,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you've experienced with the audio on your TCL Roku TV.

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

• Do you have an external device plugged into your TCL Roku TV? (For Example, a soundbar, streambar.)
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[Gs8883]

My TCL TCL model: 435453 has a Chromecast with Google TV and the cable TV decoder connected. It sent the audio via optical output to my old Pioneer VSX D409 without any problem. When it stopped working, I tried the different modes, for example PCM stereo sound, without success. I restarted and restored the TV, disconnected the devices and connected only the receiver, without any positive results. I bought an audio extractor to extract the sound via ARC, but that didn't work either.

[RokuJechealR · Accepted solution]

Thanks for the response, @Gs8883.

Have you tried contacting TCL support yet to inquire further? We recommend contacting your TV manufacturer directly to report this issue and request additional support. 

Each Roku TV manufacturer provides direct support for their Roku OS products.

You may contact them here: TCL Support.

We appreciate your understanding.

All the best,
Chel

[Gs8883]

I have already contacted technical support and they asked me for a photo of the labels on the TV, I sent them and they have not responded.

[RokuJechealR]

We appreciate you keeping us in the loop, @Gs8883.

If you are already in touch with your TV manufacturer Support team, we recommend continuing to work with them as they would best assist you moving forward.

Thank you, and please let us know if there are other related issues we can look into further.

All the best,
Chel