Hi @TW9,
Welcome to the Roku Community!
Thanks for posting about the issues with your TCL TV. We recommend contacting the TV manufacturer to repost the problem and get help to see what options or suggestions they can provide.
Each TV manufacturer provides direct support and warranty services for their products.
You may reach them here: TCL Support.
Please keep us posted if you have any other concerns or questions about your Roku streaming device or TV.
All the best,
Chel
Jecheal R.
Roku Community Moderator
