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herio22
Newbie

TCL ROKU turning off automatically

Hi All:

I have a TCL Roku TV Model: 43S435 and I am trying to use it to play brown noise all night while we sleep (through attached speakers). I've tried it with YouTube and a ROKU app for sounds. I start the sounds and then hit the star button and select turn off picture. I have disabled fast start and cleared the checkbox that says turn off automatically after 4 hours but it still does it. I have done a full restart and verified that it is up to date on firmware.

Is there something I'm missing or is this a firmware issue?

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5 REPLIES 5
AvsGunnar
Community Streaming Expert

Re: TCL ROKU turning off automatically

@herio22 

The RokuTVs have two power savings features/settings. 

Settings/Network/Bandwidth Saver

Settings/System/Power/Auto Power Savings

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Keep in mind some channels/apps may still stop streaming due to their own features  even if you have both of the above Disabled in your Roku settings.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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mhowie
Reel Rookie

Re: TCL ROKU turning off automatically

Mine suffers from this bug as well. It’s a recent TCL Roku TV and, interestingly, within the Settings menu only has the first of the two setting options as noted by AvsGunnar (the two again pasted below for reference).

1) Settings/Network/Bandwidth Saver

2) Settings/System/Power/Auto Power Savings

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Sue54
Newbie

Re: TCL ROKU turning off automatically

Turn off automatic renewal on my all my accounts

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RokuJechealR
Community Moderator
Community Moderator

Re: TCL ROKU turning off automatically

Hi @Sue54,

Welcome to the Roku Community!

Thanks for reaching out to us here regarding your concern. Can you please clarify the issue you're referring to so that we may be able to provide you with the most accurate resolution possible?

We are looking forward to your response!

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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mhowie
Reel Rookie

Re: TCL ROKU turning off automatically

It could be related to the bug in the TCL Roku TVs as noted within this thread. I recently posted and have not received an answer that would correct. All the required details could be found within this thread. Thanks.

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