Discussions

[Suzannieo]

Today while watching a YouTube video on my TCL TV, the picture suddenly significantly pixelated. It's now happening for every video where the first 3-4 seconds are clear and then after that it becomes heavily pixelated. I took the following steps:

• Exited out of YouTube and reopend the app - this solved it for the video I was originally watching but didn't work for the next 
• Unplugged TV and plugged it back in
• Restarted my router
• Uninstalled the app and reinstalled 
• Unplugged TV AGAIN 
• Checked for YouTube and Roku system updates 

I'm on a 5G internet connection and my signal strength is excellent. 

Is there anything else I should try to resolve this issue?

[RokuJharra-Q]

Warm greetings here in the Roku Community, @Suzannieo!

Thank you for bringing the issue to our attention. We appreciate your efforts to resolve the issue and are here to assist you. We want to take a closer look at this issue. Please provide the following details so we can further assist you with the problem.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version

We look forward to your responses and gathering your details.

Thanks,
Jharra

[makaiguy · Accepted solution]

This has been reported with YouTube on sets that have received the Roku 13 update, and affects the automatic picture quality setting choosing a very low resolution setting..  

Try this..

While viewing a YouTube video:

• click the OK button on your remote to display control options
• move to Settings (gear icon) and click on it
• click on Quality on the popup menu
• choose the resolution for your TV instead of Auto.
• exit the menu