Discussions

[RokuJechealR]

Hi @Rjreiffer8640,

Thanks for the response!

Please note that we have passed it along to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

Your patience and understanding in the meantime are much appreciated.

All the best,

Chel

[Rjreiffer8640]

Now I purchased an eARC-HDMI converter that supports 2.0, 5.1 and 7.1 sound and hooked it up and once again NOTHING. The device did detect 2.0 interface but even going to the System CEC it can't find this device and I brought this device to my other (LG) TV and the LG sees this converter with NO ISSUE. Now I have attached two screen shots. ANYTIME you try to select eARC (HDMI1) the output reverts to Optical when viewed under "Auto". If I select TV Speakers then the Auto says "TV Speakers". Bottom line it is a BAD Roku interface or software on this unit.Initial SettingWhat Auto shows

[Rjreiffer8640]

Here is the info you wanted

[RokuJohnB]

Hi @Rjreiffer8640,

Thank you for the additional information!

Currently, our appropriate Roku team is still investigating this issue. Once more information is available, we will make sure to update this community thread.

Your patience and understanding on this issue are much appreciated.

Kind regards,

John

[Rjreiffer8640]

John, what is the average time that it takes for Roku support to address these issues?  

[RokuJohnB]

Hi @Rjreiffer8640,

Thank you for the post!
Please be advised that we don't have a specific time frame. Rest assured that we will follow up on this with our team. Once more information is available, we will make sure to update this community thread.

We sincerely appreciate your understanding and patience.
Thanks,

John

[Rjreiffer8640]

It's too bad that Roku really doesn't seem to care about anything unless it's there product.   It's now been over two weeks without ANY REAL response from Roku.  Maybe it is time to start looking at other platforms.

[derebk]

No kidding. I have the same issue trying to connect my 8 series to a Vizio soundbar and have been waiting for an update from Roku.  It is so disappointing that we can’t get any answers. Looks like it is time to get a new non-Roku TV. 

[Rjreiffer8640]

It is now a month and ZERO update from Roku, they just don’t care anymore 

[8ohms]

It seems like they really don't care. But that's nothing new. I have since then purchased another TCL TV. A 65Q750G model and I am still having some issues with the eARC connection and my Sony Receiver. eARC was never properly implemented between the different electronic manufacturers. And now it's us, the consumers that have to deal with the bugs in this system. It's a great feature but it's flawed.