Discussions

[RokuJechealR]

Hi @8ohms,

Thanks for keeping us posted!

We have passed along the additional information to the appropriate Roku team. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel

[Rjreiffer8640]

I just purchased a Roku 55r6a5r and I am having the same problem with the same troubleshooting steps.  The audio DOES work through the optical but of course NO volume control.  On my old Roku TV I could add control to another audio device but Roku seems to have dropped ALL support for non-Roku devices - bad move Roku!  I have Vizio soundbar with ZERO interaction on the Roku TV but I can hook it up to my LG TV and the Soundbar works great through HDMI.   Come on Roku - cut this out and get your HDMI interface FIXED!! #Roku

[RokuJohnB]

Hi @Rjreiffer8640,

Thank you for sharing this information with us!

We will be more than happy to assist you further with this issue. Please check out this support article here.

Let us know how it works, and we will continue to assist you further.

All the best,

John

[Rjreiffer8640]

The issue is that I have followed the steps for a Roku TV and when you hit the section on ARC it doesn’t appear in the menu.

[RokuJohnB]

Hi @Rjreiffer8640,

Thank you for informing us!
May we know what the current software version of your Roku TV is by going to settings, system, and about?

We'll wait for your response.

Thanks,

John

[Rjreiffer8640]

Version 12.5.5 build 4174-et

[RokuJohnB]

Hi @Rjreiffer8640,

We appreciate you keeping us posted!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,

John

[8ohms]

I can John,

Please see below for all the information requested. No doubt there is a flaw somewhere.

Model: A111X

Software: 1.5.5.4174

Device ID: S056Y9CAGY03

Seria No: X00300PAGY03

[RokuJohnB]

Hi @8ohms,

We appreciate you providing this information to us!

No worries; our appropriate Roku team is taking care of this issue. Once more information is available, we will make sure to update this community thread.

Your extended patience and understanding are much appreciated.

Kind regards,

John

[Rjreiffer8640]

Here is info about my TV

Model: 55R6A5R

Hardware ID: G851X

Serial Number: X01300WNFC55

Software: 12.5.5 - build 4174-ET

Device ID S0Nx73ANFC55