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Addagro
Reel Rookie

TCL 55s405 Roku TV not detecting DD+ through ARC

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I've had my roku TV for a while and hadnt used an AVR till recently. I noticed it does send a digital stereo signal and when i do custom and set dolby digital i do get surrpund but its a hit and miss. My AVR does support DD/DD+/DTS/DTS ES. Although it is an older model. It does support ARC. I'm using an ARCAM AVR380.

I used to use this on an LG TV and it worked flawlessly. I'm just wondering if there is some sort of setting that I'm missing. 

 

Best regards,

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1 Solution

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RokuElmer-H
Community Moderator
Community Moderator

Re: TCL 55s405 Roku TV not detecting DD+ through ARC

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Hi, @Sbolduc!

Welcome to the Roku Community! Thank you for participating.

We noticed your post about the setup for Dolby Digital Plus. no worries here to help. Let us take a closer look at this matter. To start, We require additional information to assess the issue and provide proper guidance for setting up your device.

Please provide the following information listed below.

  • Which Roku device are you trying to set up Dolby Digital Plus?
  • Could you please let me know which OS version your Roku device is currently running on? To check Press Home > Setting > System > About.
  • Can you provide details on how to set up your Roku device and external speaker?

Please ensure that you carefully follow the correct steps when setting up your surround sound system.

What to check before using ARC or eARC

  • To connect your surround sound system using ARC or eARC, make sure HDMI ARC (or eARC) is enabled, along with CEC. With CEC, use your Roku TV remote to adjust the volume and mute sound. Additionally, the volume level and mute status will be displayed on your TV screen.

To enable ARC (or eARC):

  1. Press Home on your Roku TV remote
  2. Scroll and select Settings
  3. Select System
  4. Select Control Other Devices (CEC)
  5. Scroll and highlight ARC (or eARC)
  6. Check the box using OK on your remote to enable ARC (or eARC)

To enable CEC:

  1. Perform ARC steps 1 through 4 above
  2. Scroll and highlight System audio control
  3. Check the box to enable the System audio control
  4. Highlight 1-touch play
  5. Check the box to enable 1-touch play

If you want to learn more, refer to the detailed article about enabling CEC and ARC on your TV.

Additionally, you can refer to this support page for detailed instructions and more options on how to utilize this  Dolby Digital Plus: How to set up your Roku® streaming player for surround sound
Please let us know if this support article was helpful to you, and feel free to share any concerns with us. We are always here to listen and take action.

Thanks,
Elmer

Elmer H.
Roku Community Moderator

View solution in original post

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4 REPLIES 4
RokuJanadeeK
Community Moderator
Community Moderator

Re: TCL 55s405 Roku TV not detecting DD+ through ARC

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Hi @Addagro,

Thanks for bringing this to our attention.

We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

  • Was the audio delayed or out of sync?
  • Have you tried unplugging and plugging all the external devices connected to your device, securing all wires intact?
  • Have you tried performing a system restart on your Roku TV? This simple fix might help. You can do this by going through Settings > System > Power (skip if option unavailable) > System Restart.

Please keep us posted.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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Addagro
Reel Rookie

Re: TCL 55s405 Roku TV not detecting DD+ through ARC

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Hi Janadee,

The tv doesn't detect dolby digital plus or dts through ARC. I've tried replaving the cables, doing a system restart after every change. Nothing seems to help.  The only thing I've been able to do is set the digital audio output to custom and there i get dolby digital but not digital plus. When i set it to dolby digital some content works with surround but majority does not.

 

Best regards, 

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Sbolduc
Newbie

Re: TCL 55s405 Roku TV not detecting DD+ through ARC

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Have you found a solution? I have the exact same problem. 

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RokuElmer-H
Community Moderator
Community Moderator

Re: TCL 55s405 Roku TV not detecting DD+ through ARC

Jump to solution

Hi, @Sbolduc!

Welcome to the Roku Community! Thank you for participating.

We noticed your post about the setup for Dolby Digital Plus. no worries here to help. Let us take a closer look at this matter. To start, We require additional information to assess the issue and provide proper guidance for setting up your device.

Please provide the following information listed below.

  • Which Roku device are you trying to set up Dolby Digital Plus?
  • Could you please let me know which OS version your Roku device is currently running on? To check Press Home > Setting > System > About.
  • Can you provide details on how to set up your Roku device and external speaker?

Please ensure that you carefully follow the correct steps when setting up your surround sound system.

What to check before using ARC or eARC

  • To connect your surround sound system using ARC or eARC, make sure HDMI ARC (or eARC) is enabled, along with CEC. With CEC, use your Roku TV remote to adjust the volume and mute sound. Additionally, the volume level and mute status will be displayed on your TV screen.

To enable ARC (or eARC):

  1. Press Home on your Roku TV remote
  2. Scroll and select Settings
  3. Select System
  4. Select Control Other Devices (CEC)
  5. Scroll and highlight ARC (or eARC)
  6. Check the box using OK on your remote to enable ARC (or eARC)

To enable CEC:

  1. Perform ARC steps 1 through 4 above
  2. Scroll and highlight System audio control
  3. Check the box to enable the System audio control
  4. Highlight 1-touch play
  5. Check the box to enable 1-touch play

If you want to learn more, refer to the detailed article about enabling CEC and ARC on your TV.

Additionally, you can refer to this support page for detailed instructions and more options on how to utilize this  Dolby Digital Plus: How to set up your Roku® streaming player for surround sound
Please let us know if this support article was helpful to you, and feel free to share any concerns with us. We are always here to listen and take action.

Thanks,
Elmer

Elmer H.
Roku Community Moderator
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